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Frequently Asked Questions
Here you’ll find answers to the most frequently asked questions to help you make the right choice.
General questions
Questions regarding orders
- 01Yes. The cable - like the rest of your system - affects the detail, dynamics, and clarity. A premium cable will help your system truly show what it's capable of.
- 02There is no universal solution. That is why we offer a range of different series so that you can find the one that suits you best. We are happy to help you choose.
- 03Yes. Premium cables can take up to 500 hours of use to achieve their final sound. This process is a natural part of the adaptation to the system.
- 04After moving, it takes at least 2–3 hours, but sometimes up to 2–3 days for the conductor and dielectric to readjust. A-B-A type tests are not relevant for us.
- 05We provide a lifetime warranty on all our products, provided that they are in the possession of the original owner, are in good condition, and come with a warranty card and certificate of authenticity.
- 06No, the lifetime warranty is only available to the original purchaser. Unless the original owner returns the product to us for inspection and possible repair before repurchase. (For a fee)
- 07No! Subsequent "cutting" is not possible with our cables. We use a technique that makes it impossible to cut the cables afterwards for several reasons, and it is also more cost-effective to make a new, shorter version. (This applies to all our cables.)
- 08Of course. We offer the option of crediting products purchased directly from us (provided that, after inspection, we determine that the product is in perfect condition in its original packaging, with all original documentation).
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